Terms & Conditions ..
1. Unless a deposit has been received by Petcheys Of London your booking has not been confirmed. By placing your deposit with Petcheys Of London you are accepting that the terms of this Agreement, which incorporate the information, restrictions and obligations detailed herein. You thereby agree to abide by the entire agreement between Petcheys Of London and yourself with regards to your booking and your travel arrangements. You also consent to us processing personal information you have supplied to us and other members of your travel party, should this information be provided to us.
2. Your contract with Petcheys Of London is subject to the laws and jurisdiction of the United Kingdom.
3. Bookings must be paid for in full before the departure date. Petcheys Of London reserves the right to terminate the booking if the payment has not been made in full unless otherwise agreed in writing.
4. Petcheys Of London reserve the right to refuse or terminate a booking should we consider a booking has been placed using deceptive or fraudulent means.
5. Petcheys Of London will not be held responsible for financial or personal loss to you or any member of your group in the event of mechanical failures and events beyond its control. Events beyond Petcheys Of London control include (but are not limited to) war, threat of war, riots, civil disturbances, terrorist activity, industrial disputes, natural and nuclear disasters, fire, epidemics, technical problems with transport including changes due to rescheduling or cancellation of hire by Petcheys Of London or alteration of the vehicle or vehicle type for reasons beyond Petcheys Of London control.
6. Petcheys Of London cannot accept responsibility for delays caused by closed or congested roads, villages, towns and cities, hurricanes, other actual or potential severe weather conditions and any other similar events. Whether this affects timings of pick-ups and/or cancellation of the hire.
7. Should your allocated vehicle be unavailable, Petcheys Of London will endeavour to match or exceed your booked vehicle with an equivalent or better model. However Petcheys Of London are unable, to guarantee any specifications to vehicles, including (but not limited to); interior features, possible decorative themes, amounts of inclusive beverages and colour scheme (including body colour) of your vehicle.
8. Cancellations will only be accepted via telephone or by writing that has been confirmed as received by Petcheys Of London. Cancellations will not be accepted via e-mail. Charges are based on how many days before your booked travel date we receive your cancellation notice. The charges are a percentage of the total cost of your booking, your deposit is retained on any cancellation, and however the % payable will be based upon the total amount originally quoted including the deposit. No refund is available 7 days prior to departure.
9. Amendments to you booking are permitted no later than 7 days prior to hire unless authorised by an agent. We take no responsibility for amendments made unless issued with a new booking confirmation. Please note that in some instances, a major change (such as dates, times and changes by you to the vehicle hired) will be classed as a cancelation and will apply accordingly. An Amendment Fee is charged for any amendment made to your booking. An amendment fee will be in charged addition to any amendment costs resulting in an increase or decrease of the cost of hire. Should we be unable to proceed with an amendment, and you wish to cancel your booking, our standard cancellation policy will apply, in line with your original booking.
10. Petcheys Of London reserve the right to change the vehicle requested for a hire by you at any time. This includes (but is not limited to) the colour and the style of the vehicle (including model type). Petcheys Of London will only do so if we feel the requested vehicle is unfit to carry you and your passengers, Petcheys Of London cannot guarantee to match your original vehicle. By placing a booking, you are confirming you are accepting this policy, and we will not be held responsible for claims regarding this policy by you against Petcheys Of London.
11. Use of prohibited substances and smoking in any your vehicle is banned at all times. Should our drivers become aware of any such transgressions from you or your travelling group. Petcheys Of London will reserve the right to cancel the hire with immediate effect and eject all passengers at the first safe place to do so. Petcheys Of London will not be held accountable for any resulting travel costs and Petcheys Of London will inform relevant authorities
12. Any damage caused to the vehicle by any member of your party shall become the sole responsibility of you. Any costs associated with repairs and damage must be paid by you in the time frame agreed with Petcheys Of London. An additional daily charge may be imposed should the vehicle be taken out of commission a daily hire rate effective to that vehicle. Criminal Damage may be reported to relevant persons/authorities.
13. If you have a complaint about your arrangements please contact our Customer Service Department at the address given at the end of these Terms and Conditions, within 7 days of returning from you hire, to allow your complaint to be investigated by Petcheys Of London properly. Please write your booking reference number on your letter, and include your daytime and evening telephone numbers. Failure to supply any part of this information will result in Petcheys Of London dismissing your complaint. If you do not give Petcheys Of London the opportunity to resolve any problem locally by reporting it to your driver (during the hire period), then Petcheys Of London may not be able to deal positively with any complaint on your return, and dismiss any request from you for refunds and/or compensation.
14. Petcheys Of London accepts no responsibility for claims on number of passengers being carried in a vehicle. Any comments made by agents, drivers or suppliers will be classed as a personal opinion and will not represent the views of Petcheys Of London. We will place a vehicle hire based on the number of passengers that the vehicle you have booked is designed for.
15. Petcheys Of Londonrecommends adequate insurances arrangements are in place for events and special occasions booked by you. Therefore Petcheys Of London recommend you speak to your Insurance Advisor to ensure adequate cover is arranged for your event/occasion. Petcheys Of London are not authorised to discuss relevant insurance options with you, nor do we offer this type of insurance, and are unable to offer guidance on obtaining cover.
16. Petcheys Of London reserve the right to alter or amend these terms and conditions at any time. Should Petcheys Of London decide to do so, Petcheys Of London will e-mail these Changes to you on your e-mail address no less than 10 days prior to your event day. You have 7 Days in which to raise an objection to the amendments. Should Petcheys Of London not receive a reply from you then we will assume you have accepted our new Terms and Conditions, and no correspondence will be entered in to.
17. No part of these Terms and Conditions affects your rights as a consumer. These Terms and Conditions are in addition to your rights as a consumer.
